Return & Refund Policy
Contact: info@gymfibertowel.com

We want you to love every GymFiberTowel you buy. If you’re not completely satisfied, our hassle-free return process has you covered.

1. Eligibility Window
   • All unused or defective towels may be returned or exchanged within 30 days of the delivery date shown on your tracking link.
   • Custom-embroidered or bulk-team orders are eligible for replacement due to defects only; they are otherwise final sale.
2. Condition Requirements
   • Items must be unwashed, unworn, and in the original packaging with all tags attached.
   • If the towel arrived damaged or defective, the above condition requirement is waived—see Section 5.
3. How to Start a Return
   • Email Info@gymfibertowel.com with:
   – Order number
   – Reason for return (or photo of defect)
   • We’ll reply within 1 business day with a prepaid return label (domestic orders) or instructions (international).
4. Refunds
   • Once the return is scanned by the carrier, refunds are issued to the original payment method within 3–5 business days.
   • Shipping fees on the original order are non-refundable unless the return is due to our error.
   • Express upgrades (e.g., UPS 2-Day) are not refundable if the carrier met the stated transit time.
5. Defective or Incorrect Items
   • Send a photo within 48 hours of delivery. We’ll ship a replacement the next business day at no extra cost and provide a prepaid label to return the defective item (or let you keep it if return shipping is prohibitive).
6. Exchanges
   • Free one-time exchange for size or color. Place the request within the 30-day window; we’ll ship the new item once the return is scanned.
7. International Returns
   • Buyers outside the U.S. may use any trackable shipping method. Original shipping and any import duties are non-refundable.
   • Mark the package “Return Merchandise — No Commercial Value” to avoid additional customs charges.
8. Late or Missing Refunds
   • If 10 business days have passed since your refund notification and you still don’t see the credit, check with your bank first, then email Info@gymfibertowel.com.
9. Gifts
   • If the item was marked as a gift, we’ll email the gift-giver a store credit in the amount of the returned towel.
10. Policy Updates
    • Any changes will be posted here with a new “Effective Date.” Changes apply only to purchases made after the update.

Questions? Contact us anytime:
Info@gymfibertowel.com