Frequently Asked Questions – GymFiberTowel.com
Still stuck? Email us: Info@gymfibertowel.com

1. What makes GymFiberTowels different from a regular towel?
   Our towels use FeatherSoft™ micro-loop fibers that stay scratch-free, absorb up to 10× their weight in sweat, and dry 3× faster than cotton.
2. Are the towels safe for pets?
   Yes. All dyes are OEKO-TEX certified non-toxic, so dogs, cats, and even horses can enjoy a cool-down.
3. How do I activate the instant-cooling effect?
   Soak in water, wring out the excess, snap it 3–4 times, and drape it around your neck. Re-wet as needed.
4. How long does the cooling last?
   Typically 2–3 hours in average humidity; hotter, drier climates may shorten the effect.
5. Do the towels contain chemicals or cooling gels?
   Zero chemicals. The cooling comes purely from the hyper-evaporative mesh and water.
6. What sizes are available?
   Standard: 40″ × 12″ (most popular)
   XL: 60″ × 24″ (full-body wrap)
   Mini: 20″ × 8″ (kids & pets)
7. How do I wash them?
   Machine-wash cold with like colors, no fabric softener. Air-dry or tumble-dry low. Every towel is lab-tested for 500+ washes.
8. Will the color fade?
   The reactive dye process locks color in; minimal fading is expected after 200+ washes.
9. Do you ship internationally?
   Yes. We ship to 50+ countries via USPS International or DHL Express. Duties and taxes are calculated at checkout.
10. How much does shipping cost?

• USA orders $35+ ship FREE.
• Under $35: $4.95 (First-Class) or $7.95 (Priority).
• International rates display at checkout based on weight & destination.

1. How long until my order ships?
   In-stock items ship within 1–2 business days. Custom embroidery adds 3–5 extra days.
2. Can I change or cancel my order?
   Yes, within 1 hour of placing it. Email Info@gymfibertowel.com with your order number and request.
3. What is your return policy?
   Unused towels can be returned or exchanged within 30 days of delivery. We provide a prepaid label for domestic orders. See full policy here.
4. My towel arrived damaged—what now?
   Send a photo within 48 hours to Info@gymfibertowel.com. We’ll ship a free replacement the next business day.
5. Are wholesale or bulk discounts available?
   Absolutely. Email Info@gymfibertowel.com with quantity and destination for a custom quote.
6. Can I track my package?
   Yes. Every order receives a live tracking link via email as soon as the label is printed.
7. Do you offer gift wrapping or gift messages?
   Not yet—stay tuned! For now, we include a free blank gift note on request.
8. Are the towels recyclable or eco-friendly?
   The fabric is 100 % microfiber polyester, which is durable and long-lasting. At end-of-life, drop it at any textile recycling center.
9. My cooling towel feels stiff after drying—why?
   That’s normal. Re-soak and snap to reactivate; stiffness disappears once wet.
10. How can I contact customer service?
    Email: Info@gymfibertowel.com (average reply time < 12 hrs)
    Business hours: 8 AM – 6 PM PST, Monday–Friday